Terms and conditions
CIC Tribe Ltd Terms and Conditions
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At the point of purchase of any of CIC Tribe Ltd's packages you will tick to agree you have read and agree to the following terms and conditions.
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Payment plans;
1. Gold and Diamond Packages are available to purchase on a payment plan, spreading the payments over three months. This is agreed at the point of purchase and the customer is sent a discount code reducing the package to just one third. They then recieve two invoices for the second two payments.
2. The customer on purchase of the Gold or Diamond plan agrees that they will pay all three payments. They can not cancel for any reason. Failure to pay the second two payments will result in debt recovery action and a suspension of service. CIC Tribe resumes the right to claims the money via debt recovery or small claims court even if the customer has not engaged with the package. Once the debt is recovered the 12 month plan can resume. A voucher of service can also be given giving the customer the option to resume within a two year time span.
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Disclaimer of Liability for Grant Funding
1. No Guarantee of Grant Funding:
- CIC Tribe Ltd, provides a range of services to support your grant funding applications. However, we do not guarantee that your grant funding applications will be accepted. This disclaimer is clearly stated across all our platforms and at the point of purchase. No refunds can be given or payment plans withheld in the event of application rejection or the customer not booking a call to complete the grant form.
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2. Client Responsibilities:
- The following tasks are the responsibility of the client and not of CIC Tribe Ltd:
- Conducting community consultations.
- Growing and maintaining a community to work with.
- Building and maintaining local partnerships to support your projects.
- Ensuring the quality and visibility of your social media presence and website.
- Engaging with the CIC Tribe membership and using the available resources and support.
- These elements are crucial for successful grant funding and if a grant is rejected due to shortcomings in these areas, CIC Tribe Ltd is not liable.
3. Competitive Nature of Grant Funding:
- Clients must understand that grant funding is a competitive process. Applications are reviewed against many others, and not all can be funded. Our success rate is excellent, but it is not 100%.
4. Resubmission of Grants:
- CIC Tribe Ltd is not responsible for resubmitting grants. However, clients can utilise our guidance services to assist with resubmissions. We recommend resubmitting as some funders may reject multiple times before accepting an application.
Project Management and Financial Responsibility
5. Client’s Project and Financial Management:
- CIC Tribe Ltd is not responsible or liable for how clients manage their projects, payments, evaluation or finances. We are not accountants and strongly suggest consulting a professional accountant for financial matters.
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6. No Refund Policy:
- No refunds will be given if there are rejections from Companies House for the CIC submission or if grant applications are rejected.
Code of Conduct
- No refunds are given if a customer changes their mind and does not want the service
- No refunds are given if the Customer chooses not to use the package and all of its support and resources
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7. Zero Tolerance Policy for Abusive or Harassing Behaviour:
- We have a zero-tolerance policy towards abusive or harassing behaviour. Clients will be warned once, and if the behaviour continues, they will be blocked from our website. This means they will no longer have access to any purchased packages, and no refund will be given.
- Additionally, clients exhibiting such behaviour will be blocked from all social media platforms related to CIC Tribe Ltd.
By using the services provided by CIC Tribe Ltd , clients acknowledge and agree to these terms and conditions.
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Please see our complaints policy if you wish to make a complaint
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Policy reviewed and signed by Kelly Coles May 2024.